tickets Module Manual

Coverage

Routes

34

Forms

410

Fields

4929

Tables

578

Routes

Observed Actions

• 0 / 1 / 1
• 1 / 0 / 1
• 4 / 0 / 4
• Add
• Add Automatic Responses
• Add Contacts
• Add Filter
• Add Item
• Add Macro response
• Add Priority
• Add SLA
• Add Status
• Add Task Type
• Add Topics
• Add address
• Cancel
• Carregar imagem
• Change
• Confirm
• Criar Avaria
• DEPARTAMENTOS
• Delete
• Direct searchCtrl K
• Download
• Edit
• Filter
• Filters
• Forward
• Give knowledge
• Hide/Show
• Inbox 137
• Inserir
• Join
• Language
• Load camera
• Mark all as seen
• Modelo de Resolução
• More
• My tickets 15
• New
• New Customer
• New Prospect
• New Resolution Model
• New Supplier
• New annex
• New answer
• New level of access
• New ticket
• Next
• Novo Ticket
• Operations
• Order by
• Previous
• Refresh
• Save
• See all Messages
• See all Tasks
• See all documents
• Select all
• Send
• Snapshot
• Spam
• Trash
• Unassigned 112
• Undo
• Upload file
• View
• View document
• View entity
• View mail headers
• Welcome Demo
• add_status_submit
• btn-scroll-up
• cboxNext
• cboxPrevious
• cboxSlideshow
• more_info_entity
• orderDirection
• qr_scanner_btn_HEAD
• sidebarToggle

Observed Fields

• Collaborator
• Departments
• Entity
• 1st response
• Answer
• Resolution
• 10 25 50 100 250 500 1,000 2,000
• 1025501002505001,0002,000
• 1st response
• Access tickets
• Active
• Added by
• All
• Anexos
• Answer
• Ask for time
• Assigned
• Assistance technique
• Assunto
• Attachements
• Attachments System
• Background Color
• Business Opportunity
• Camera
• Campaign
• Can reopen
• Category
• Close
• Close Date
• Code
• Collaborator
• Color:
• Contact Person
• Cpriority_style_bgcolor
• Cpriority_style_color
• Create
• Data
• Data Record
• Date
• Date resolution
• Delete
• Department
• Description
• Designação
• Destination
• Drop files here or click to choose
• Duration
• Duração
• EMail Address
• Edit
• Email
• End Date
• Endereço
• Enter the e-mail addresses. ENTER to separate
• Entidade
• Entity
• Entity Type
• Entity type
• Execution Order
• File
• Fontweight
• Garbage
• Gesture
• Historical Posts
• Icon
• Icon configuration
• Icon:
• Include trash
• Initial Date
• Label
• Largue os ficheiros aqui ou clique para escolher
• Macro response
• Name
• No
• Normal Confirmação de encomenda COM-2303-82266 3 years ago Aguarda resposta 2 Entity Comercial 1 Owner Demo Department Comercial Last reply User Demo Time left (SLA) Overdue
• Normal New Business Proposal. COM-2203-02317 4 years ago Aberto 1 Entity Clínica Veterinária do Doutor Carlos Paulos, Lda Owner Antonio Fernandes Department Teste001 Last reply User Demo Time left (SLA) Overdue
• Normal Orçamentação - Produto novo (enviar novamente). SUP-2109-61496 4 years ago Espera 2 Entity Andreia Neves Owner Luis Sismeiro Department Financeiro Last reply User Demo Time left (SLA) Overdue
• Normal Teste SUP-2211-63191 3 years ago Aguarda resposta 1 Entity 3M Portugal, Lda Owner Demo Department Suporte Tickets Last reply Carlos Pinto Time left (SLA) Overdue
• Notes
• Notify Ticket ID by Email
• Owner
• Priority
• Procurar
• Public
• Quick Response Template
• Read QR Code
• Recipients
• Remote Image URL
• Reply
• Resolution
• SLA
• Search
• Search...
• Select a Prospect
• Select an SLA
• Selectable
• Send email
• Signature Department
• Staff
• Status
• Subject
• Task type
• Text Color
• Ticket ID
• To assign
• Topic
• Type
• Type answer
• User
• add_note
• chunkSizeChosen
• date_done[time]
• edit_sla
• hour
• minute
• novoattachment_tickets_zoom
• priority_style_bgcolor
• priority_style_color
• search_access_mode
• search_active
• search_ask_time
• search_assignee_f
• search_can_assign
• search_can_chosen
• search_can_close
• search_can_create
• search_can_delete
• search_can_edit
• search_can_manage
• search_can_post
• search_closed_can_reopen
• search_department_name
• search_is_active
• search_public
• search_reply_type
• search_topic_name
• system_attach
• ticketsActionBulk_assign
• ticketsActionBulk_dept
• ticketsActionBulk_prio
• ticketsActionBulk_status
• ticketsActionBulk_topic
• tik_filter_text
• time_type

Observed Tables

• 2020-2029 | Today
• 2022 | Today
• 2023 | Today
• 2024 | Today
• 2025 | Today
• 2026 | Today
• April 2025 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• August 2023 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• August 2024 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• CODE | NAME | TOPIC | DEPARTMENT
• Code | Name | Topic | Department
• Date | Collaborator | Message
• EMAIL | ADDED BY | DATE
• EMAIL | NAME | DEPARTMENT | TOPIC | PRIORITY
• Email | Added by | Date
• Email | Name | Department | Topic | Priority
• February 2024 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• ICON | NAME | ACTIVE | All Active Inactive ALL
• Icon | Name | Active | AllActiveInactiveAll
• January 2023 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• January 2024 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• July 2023 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• June 2026 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• March 2023 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• May 2026 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• NAME | 1ST RESPONSE | ANSWER | RESOLUTION | ACTIVE | All Active Inactive ALL
• NAME | ACCESS TICKETS | GESTURE | CREATE | REPLY | EDIT | CLOSE | TO ASSIGN | DELETE | - All Assigned Only - | All Yes No ALL | All Yes No ALL | All Yes No ALL | All Yes No ALL | All Yes No ALL | All Yes No ALL | All Yes No ALL
• NAME | ACTIVE | All Yes No ALL
• NAME | COLLABORATOR | ACTIVE | All Active Inactive ALL
• NAME | DEPARTMENT | TOPIC | ACTIVE | PUBLIC | All Comercial Financeiro Suporte Tickets TESTE Teste001 ALL | All Baixa Contrato Venda RSC Contratos Assistência Manutenção Corretiva Manutenção Urgente ALL | All Active Inactive ALL | All Yes No ALL
• NAME | DEPARTMENT | TOPIC | TYPE ANSWER | ACTIVE | All Comercial Financeiro Suporte Tickets TESTE Teste001 ALL | No filter All Answers new tickets NO FILTER | All Active Inactive ALL
• NAME | DESTINATION | EXECUTION ORDER | ACTIVE | All Yes No ALL
• NAME | EMAIL | ACTIVE | All Active Inactive ALL
• NAME | SLA | PUBLIC | ACTIVE | All Yes No ALL | All Active Inactive ALL
• NAME | TYPE | SELECTABLE | CAN REOPEN | ASK FOR TIME | ACTIVE | All Yes No ALL | All Yes No ALL | All Yes No ALL | All Active Inactive ALL
• NO | DATA | ASSUNTO | DESIGNAÇÃO | ENTIDADE | ATRIBUÍDO | DURAÇÃO | ESTADO | All [102] 3mkpl [107] Agostinho Manuel Moniz [62] Ana Santos [5] Andreia Neves [16] Antonio [40] Antonio Fernandes [38] António Peçaweiurhjweiurhewriuwehrweiurewr [121] API USER [117] ApiUSer [118] api_teste [104] Artur [56] Avô Ferreira [103] Balcão [64] Belo [12] Cardoso Leite [6] Carlos Pinto [93] Colaborador do mês [26] Conforto Solar [31] Cristina [2] Davidetete Batanete Roberto [1] Demo [13] Demo Formacao [58] Demo Ticket [111] demoa [96] Diogo da Ilha [98] DOG Jesus [53] Eliane Baesa [97] Escravo do JESUS [43] Esmael Alvarenga [45] Eunice Almeida [46] Fary Gomes [36] Filipe Menitra [15] Formação 1 [24] Formação 10 [17] Formação 3 [18] Formação 4 [19] Formação 5 [20] Formação 6 [21] Formação 7 [22] Formação 8 [23] Formação 9 [86] Giga [42] Heitor Almeida [44] Helia Fernandes [51] Ilda Paiva [14] Integracao Mega [61] IVAN [7] Jéssica [112] Joana Aguiar [108] João Gomes - Pedreiro [35] joao jose [115] John Doe [34] José Macedo [11] José Manuel [106] José Manuel Carvalho [52] José Monteiro [25] JOSE NKNA [37] Jose Oliveira [33] Jose Tec [9] Josefina Ribeirete [80] lourenço1233545345345344758789789789789879 [10] Luis Sismeiro [28] luisejoao [30] Mafra Assistencia [77] Manuel Francisco [78] Manuel Francisco [88] Maria [89] Maria [90] Maria [81] Maria S [67] Maria Santos [85] Maria Santos123 retherhteirt rhrhrhrhr ewrrwrwerwer [110] Mestre [50] Nareida Evora [82] novo teste [60] Officegest [72] OOliveira [73] OOliveira [74] OOliveira [75] OOliveira [76] OOliveira [83] outro novo teste [29] Patricia Lourenço [3] Paulo Arrojado Oliveira [87] Pepe [113] Pneubox [68] qweqweqqwe novo nome aqui olá adeus. teste [71] RCosta [70] RCostayweryywerwer [54] Resumos [116] Ricardo [4] Ricardo Oliveira Silva [95] Roberta Alexandra [57] Rodas Demo [109] Rodrigo Gomes - Ajudante [94] Ruben [48] Santos Luis [79] sérgio3434 [114] SISO [101] sumtek [27] Susana [49] Tania Ramos [105] Tecniram [59] Teste [119] Teste [84] teste empregado editar novamente [55] teste001 [65] teste123 [66] teste123 [69] teste123alterarnome [91] Tiago [92] Tiago [99] Tiago BELO [8] Tomé Moreira [32] TWS - COMÉRCIO E SERVIÇOS, UNIPESSOAL LDA [120] Unitilizador Miguel API [63] USERAPI [41] Vladmilson Borges [100] w4msolutions.com [1] DEMO
• Name | 1st response | Answer | Resolution | Active | AllActiveInactiveAll
• Name | Access tickets | Gesture | Create | Reply | Edit | Close | To assign | Delete | -AllAssigned Only- | AllYesNoAll | AllYesNoAll | AllYesNoAll | AllYesNoAll | AllYesNoAll | AllYesNoAll | AllYesNoAll
• Name | Active | AllYesNoAll
• Name | Collaborator | Active | AllActiveInactiveAll
• Name | Department | Topic | Active | Public | AllComercialFinanceiroSuporte TicketsTESTETeste001All | AllBaixaContrato Venda RSCContratos AssistênciaManutenção CorretivaManutenção UrgenteAll | AllActiveInactiveAll | AllYesNoAll
• Name | Department | Topic | Type answer | Active | AllComercialFinanceiroSuporte TicketsTESTETeste001All | No filterAllAnswersnew ticketsNo filter | AllActiveInactiveAll
• Name | Description | Measurement
• Name | Destination | Execution Order | Active | AllYesNoAll
• Name | Email | Active | AllActiveInactiveAll
• Name | SLA | Public | Active | AllYesNoAll | AllActiveInactiveAll
• Name | Type | Selectable | Can reopen | Ask for time | Active | AllYesNoAll | AllYesNoAll | AllYesNoAll | AllActiveInactiveAll
• No | Data | Assunto | Designação | Entidade | Atribuído | Duração | Estado | All[102] 3mkpl[107] Agostinho Manuel Moniz[62] Ana Santos[5] Andreia Neves[16] Antonio[40] Antonio Fernandes[38] António Peçaweiurhjweiurhewriuwehrweiurewr[121] API USER[117] ApiUSer[118] api_teste[104] Artur[56] Avô Ferreira[103] Balcão[64] Belo[12] Cardoso Leite[6] Carlos Pinto[93] Colaborador do mês[26] Conforto Solar[31] Cristina[2] Davidetete Batanete Roberto[1] Demo[13] Demo Formacao[58] Demo Ticket[111] demoa[96] Diogo da Ilha[98] DOG Jesus[53] Eliane Baesa[97] Escravo do JESUS[43] Esmael Alvarenga[45] Eunice Almeida[46] Fary Gomes[36] Filipe Menitra[15] Formação 1[24] Formação 10[17] Formação 3[18] Formação 4[19] Formação 5[20] Formação 6[21] Formação 7[22] Formação 8[23] Formação 9[86] Giga[42] Heitor Almeida[44] Helia Fernandes[51] Ilda Paiva[14] Integracao Mega[61] IVAN[7] Jéssica[112] Joana Aguiar[108] João Gomes - Pedreiro[35] joao jose[115] John Doe[34] José Macedo[11] José Manuel[106] José Manuel Carvalho[52] José Monteiro[25] JOSE NKNA[37] Jose Oliveira[33] Jose Tec[9] Josefina Ribeirete[80] lourenço1233545345345344758789789789789879[10] Luis Sismeiro[28] luisejoao[30] Mafra Assistencia[77] Manuel Francisco[78] Manuel Francisco[88] Maria[89] Maria[90] Maria[81] Maria S[67] Maria Santos[85] Maria Santos123 retherhteirt rhrhrhrhr ewrrwrwerwer[110] Mestre[50] Nareida Evora[82] novo teste[60] Officegest[72] OOliveira[73] OOliveira[74] OOliveira[75] OOliveira[76] OOliveira[83] outro novo teste[29] Patricia Lourenço[3] Paulo Arrojado Oliveira[87] Pepe[113] Pneubox[68] qweqweqqwe novo nome aqui olá adeus. teste[71] RCosta[70] RCostayweryywerwer[54] Resumos[116] Ricardo[4] Ricardo Oliveira Silva[95] Roberta Alexandra[57] Rodas Demo[109] Rodrigo Gomes - Ajudante[94] Ruben[48] Santos Luis[79] sérgio3434[114] SISO[101] sumtek[27] Susana[49] Tania Ramos[105] Tecniram[59] Teste[119] Teste[84] teste empregado editar novamente[55] teste001[65] teste123[66] teste123[69] teste123alterarnome[91] Tiago[92] Tiago[99] Tiago BELO[8] Tomé Moreira [32] TWS - COMÉRCIO E SERVIÇOS, UNIPESSOAL LDA[120] Unitilizador Miguel API[63] USERAPI[41] Vladmilson Borges[100] w4msolutions.com[1] Demo
• November 2022 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• October 2022 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• September 2023 | Mo | Tu | We | Th | Fr | Sa | Su | Today
• Ticket ID | Subject | Assigned | Status | Priority | Date last activity
• Type | E-Mail | Name

Observed AJAX / API Families

• DT_Select_TIK_SPAM
• DT_Select_TIK_user_levels
• DT_Select_resolution_models
• DT_Select_tickets_autoanswer
• DT_Select_tickets_departments
• DT_Select_tickets_emails
• DT_Select_tickets_filters
• DT_Select_tickets_macro_replies
• DT_Select_tickets_priorities
• DT_Select_tickets_slas
• DT_Select_tickets_status
• DT_Select_tickets_tasks_types
• DT_Select_tickets_topics
• POST/ajaxserver
• Sel2_Select
• Sel2_Select_arrays
• Sel2_Select_v2
• mms
• tickets