How to Cancel a Sales Order in OfficeGest

Evidence Summary

Sales order route: /vendas/enc/view/OTk5OTAwMTEw
List route: /vendas/enc
Workflow run: cancel-sales-order-enc-20260520T003150Z
Cancelled order: 999900110 / ENC 9999/110
Evidence file: raw/playwright/workflows/latest-cancel-sales-order-enc.json

Verified sales order cancellation workflow

When to Use This

Use Cancel on an Internal Doc [ENC] when an open sales order should no longer reserve customer demand before invoicing or fulfillment. In the verified run, OfficeGest kept the order searchable, changed it from ABR / Open to ANU / Canceled, and reduced the article's customer-order quantity.

Cancellation is irreversible in the OfficeGest confirmation dialog. Unlike the verified FT, FP, NC, and ND cancellation flows, the ENC run did not show a cancellation-reason selector; the view script called btnDelete('Anular') and opened the irreversible confirmation directly.

Step-by-Step

Open Sales / Internal Doc [ENC] and open the sales order view. The verified run used ENC 9999/110.
Confirm the values before cancellation. Before cancellation, ENC 9999/110 was ABR / Open, total 1.97, ValorPago=0, pending value 1.97, and reference AI-ENC-20260520T002909Z.
Click the Cancel action in the sales order action area.
Confirm the warning dialog: Are you sure you want to cancel? This irreversible operation.
Search the ENC list for the order number. The verified row returned estado=ANU, visible state Canceled, total 1.97, ValorPago=0, and pending value 1.97.
Check stock/order quantities when the ENC includes article lines. Warehouse 1 stock stayed at -41, while qtd_enc_cliente changed from 6 to 5.

Verified Cancellation Values

Field	Value
Sales order internal number	`999900110`
Visible sales order number	`ENC 9999/110`
Customer	`[910] 100 Ouvidos Lda`, VAT `509031862`
Cancellation reason	No reason selector was used in the verified run; the serialized form posted `anulacao=` empty.
ENC before cancellation	`ABR` / Open, total `1.97`, `ValorPago=0`, pending value `1.97`.
ENC after cancellation	`ANU` / Canceled, total `1.97`, `ValorPago=0`, pending value `1.97`.
Stock/order effect	Warehouse `1` physical stock stayed `-41`; `qtd_enc_cliente` changed from `6` to `5`; `qtd_enc_forn` stayed `2`.

Backend Calls Observed

Action or endpoint	Purpose
`deleteDocument`	Submits the ENC cancellation with `num=999900110`, `tipoop=ENC`, serialized form data including empty `anulacao=`, and `tot_fin=1.97`.
`DT_List_Documentos&table=Enc`	Verifies the ENC list before and after cancellation.
`dt_list_recalc_stock_articles_lojas`	Verifies that physical stock stayed unchanged and customer-order quantity decreased after cancellation.

No podeAnularDoc permission check or Sel2_Select_v2&table=motivos_docs reason lookup was captured for the verified ENC cancellation.

Raw evidence: raw/playwright/workflows/cancel-sales-order-enc-20260520T003150Z.json. Screenshots: assets/screenshots/cancel-sales-order-enc-20260520T003150Z-01-enc-view-before-cancel.png through assets/screenshots/cancel-sales-order-enc-20260520T003150Z-04-enc-list.png.