Workflow

How to Convert a Ticket Task into a Ticket

Verified end to end. A disposable parent ticket was created, a task was added, the task was converted into a new ticket, the parent task row linked to the new ticket, and both tickets were trashed.

Evidence Summary

Workflow run
ticket-task-to-ticket-20260519T134926Z
Parent ticket id
185
Task id
173
Converted ticket id
186
Final state
Converted ticket and parent ticket marked as trash.

Ticket task-to-ticket workflow diagram

Convert the Task

  1. Open the parent ticket detail page.
  2. Add or locate a task in the Solving Model / Tasks area.
  3. Use the task control titled To convert to create a ticket from that task.
  4. After conversion, use the ticket icon in the task row to open the generated ticket.

The verified request posted tickets / task_newticket with id_task=173 and id_ticket=185. The response returned {"success":true,"ticket_id":186}.

Result

The parent task row remained visible as row row_173, had active value 0, and showed a ticket link to /tickets/tickets/view/MTg2. Opening that link loaded the generated ticket with subject AI ticket conversion task 20260519T134926Z, owner Demo, status Aberto, and priority Normal.

Cleanup used UPDATE_ticket with data[is_trash]=1 for converted ticket 186 and parent ticket 185.

Artifacts