Workflow

How to Delete a CRM Communication

Verified end to end. A disposable CRM communication draft was opened from its detail page, deleted after confirmation, and verified absent through the communications DataTable endpoint.

Evidence Summary

Workflow run
crm-communication-delete-20260519T103942Z
Deleted communication
39
Description
AI Demo CRM Communication 20260519T103424Z
Delete request
communications / DELETE_communication
Final lookup
recordsFiltered=0

CRM communication delete workflow diagram

Before You Start

Delete the Communication

  1. Review the communication header and content to confirm you are on the intended record.
  2. Click Delete in the action bar.
  3. Review the confirmation dialog. The verified text was Are you sure you want to delete? with Cancel and OK.
  4. Click OK.
  5. Confirm the browser redirects away from the detail page. The verified redirect was to /crm/painelresumo/.

Verified Request

FieldVerified valueMeaning
endpointGET /ajaxserverCentral AJAX endpoint.
actioncommunicationsCommunication module action group.
optionDELETE_communicationDeletes a communication record.
id39Communication id.
status200The AJAX request completed successfully; the captured response body was empty.

Confirm Deletion

  1. Return to /crm/communications.
  2. Search for the deleted description.
  3. Confirm the communications table returns no matching rows.

The verified post-delete lookup for AI Demo CRM Communication 20260519T103424Z returned recordsTotal=37, recordsFiltered=0, and an empty row list.

Artifacts