Workflow

How to Forward a Ticket

Verified with controlled creation. A disposable ticket was created, both whole-ticket and single-post forward endpoints were exercised with an invalid test recipient, and the ticket was trashed.

Evidence Summary

Workflow run
ticket-forward-20260519T140434Z
Ticket id
190 / SUP-2605-52235
Post id
217
Test recipient
aiticket-forward@example.invalid
Final state
Forward attempts rejected by validation; disposable ticket marked as trash.

Ticket forwarding workflow diagram

Forward the Whole Ticket

  1. Open a ticket detail page.
  2. Open Operations.
  3. Choose Forward.
  4. Enter a recipient email address and submit.

The endpoint is tickets / forward_ticket with ticket_id, email_dst, and dst_name. The controlled run used ticket_id=190, email_dst=aiticket-forward@example.invalid, and empty dst_name. OfficeGest returned {"success":false,"message":"Invalid Email"}.

Forward One Post

  1. Open the ticket detail page.
  2. Find the message/post to forward.
  3. Click the post-level Forward action.
  4. Enter a recipient email address and submit.

The endpoint is tickets / forward_post with post_id, email_dst, ticket_id, and dst_name. The controlled run used post_id=217 and returned {"success":false,"values":{"ticket_id":190}} for the invalid test recipient.

Artifacts