Workflow

How to Manage Ticket Automatic Responses

Verified end to end. A disposable inactive automatic response was created for collaborator Demo, renamed, deleted, and confirmed absent from the automatic responses list endpoint.

Evidence Summary

Workflow run
ticket-autoanswer-crud-20260519T155118Z
Route
/tickets/apoio/autoanswer
Verified automatic response id
5
Final state
Disposable automatic response deleted and absent from DT_Select_tickets_autoanswer.

Ticket automatic response CRUD workflow diagram

Create an Automatic Response

  1. Open Tickets, Support Files, then Automatic Responses.
  2. Click Add Automatic Responses.
  3. Fill required Name.
  4. Select required Collaborator. The verified run used Demo, internal id 1.
  5. Use Active only when the automatic response is ready to be used.
  6. Click Save.

The verified create used id=-1, name=AI autoanswer 155118, codempr=1, and omitted the active checkbox so the record stayed inactive. The response returned {"succeeded":true,"message":{"autoanswer":{"modified":true,"id":5}}}.

Edit an Automatic Response

  1. From the automatic responses list, click the row edit action.
  2. OfficeGest opens /tickets/apoio/autoanswer/view/{base64 id}.
  3. Change the name, collaborator, or active flag.
  4. Click Save.
  5. Return to the list and confirm the row shows the updated values.

The verified update saved id=5, name=AI autoanswer edit 155118, and codempr=1. The response returned {"succeeded":true,"message":{"autoanswer":{"modified":true,"id":"5"}}}, and the list showed collaborator Demo with active=0.

Delete an Automatic Response

  1. From the automatic responses list, click the row delete action.
  2. Confirm the Are you sure you want to delete? prompt.
  3. Confirm the row disappears from the list.

Delete uses ticketsautoanswer with option=delete_auto_answer. The verified delete used id=5 and returned {"succeeded":true,"message":{"autoanswer":true}}. A final DT_Select_tickets_autoanswer call confirmed AI autoanswer edit 155118 no longer existed.

Artifacts