Workflow

How to Manage Ticket Notes

Verified end to end. A disposable ticket was created, a note was added, loaded into the edit modal, edited, deleted, and the ticket was marked as trash after cleanup.

Evidence Summary

Workflow run
ticket-notes-20260519T132254Z
Ticket id
179
Note id
50
Final state
Note deleted; ticket marked as trash.

Ticket notes workflow diagram

Add a Note

  1. Open a ticket detail page from Tickets.
  2. Open the Note tab.
  3. Write the note in the rich text editor.
  4. Click Add.

The verified request used tickets / noteTicket with department=2, ticketID=179, and HTML note_content. The response returned {"succeeded":true,"message":{"data":50}}.

Edit a Note

  1. Use the note card Edit action.
  2. OfficeGest loads the note into the Notes modal.
  3. Edit the rich text body.
  4. Click Add in the modal to save the edit.

The verified edit first called tickets / load_tik_note with id=50; the response returned the note body, poster Demo, and registration timestamps. The save request used tickets / update_tik_note with serialized form id=50 and edited HTML body. The response returned {"success":true,"affected_rows":1}, and the detail page reloaded with the edited note text.

Delete a Note

  1. Use the note card Delete action.
  2. Confirm the delete dialog.
  3. Reload or observe the note card disappearing from the detail timeline.

The verified delete used tickets / delete_tik_note with id=50. The response returned {"success":true,"affected_rows":1}. The final detail reload no longer contained the edited note marker.

Artifacts