Workflow

How to Manage Ticket Task Types

Verified end to end. A disposable task type was created in the Tickets support files, loaded, renamed, deleted, and confirmed absent from the list endpoint.

Evidence Summary

Workflow run
ticket-task-types-crud-20260519T141538Z
Route
/tickets/apoio/tasks_types
Task type id
10
Final state
Disposable row deleted and absent from DT_Select_tickets_tasks_types.

Ticket task types CRUD workflow diagram

Create or Edit

  1. Open Tickets, Support Files, then Task types.
  2. Click Add Task Type to open the modal.
  3. Fill required Description.
  4. Use Active to enable or disable the option.
  5. Click Save.

Create posts tickets / create_task_type with serialized form fields id, designation, and checked active=1. The verified create used designation=AI tt 141538 and returned {"success":true,"id":10}.

Edit first loads the row with tickets / load_task_type. Update posts tickets / update_task_type with id=10, designation=AI tt edit 141538, and active=1. The response returned {"success":true,"affected_rows":1}.

Delete

  1. Click the delete action on the task type row.
  2. Confirm the delete prompt.

Delete posts tickets / delete_task_type with id=10. The response returned {"succeeded":true,"message":null,"params":{"affected_rows":1}}. A final DT_Select_tickets_tasks_types call confirmed the edited designation no longer existed.

Artifacts