Workflow

How to Update Ticket Detail Fields

Verified end to end. A disposable ticket was created, priority, topic, status, and owner were changed through the detail page update endpoint, the page was reloaded to verify the new values, and the ticket was trashed.

Evidence Summary

Workflow run
ticket-detail-updates-20260519T132757Z
Ticket id / number
180 / SUP-2605-84872
Subject
AI Demo Ticket Detail Updates 20260519T132757Z
Final detail state
Status Espera, priority Alta, topic Manutenção Corretiva, owner Davidetete Batanete Roberto.

Ticket detail update workflow diagram

Update Priority

  1. Open a ticket detail page.
  2. Click the priority control in the ticket summary panel.
  3. Select the new priority.

The verified priority update used tickets / UPDATE_ticket with data[id]=180 and data[prio_id]=3. The response returned priority name Alta.

Update Topic and Status

Topic and status use the same update endpoint. The verified topic update used data[topic_id]=2 and returned Manutenção Corretiva. The verified status update used data[status_id]=4 and returned Espera.

Update Owner

The owner selector filters active collaborators and department users. The verified owner update used data[assign_id]=2. The response returned owner Davidetete Batanete Roberto, and the detail reload preserved view_alter_assign_id=2.

Verify After Reload

After all updates, reloading /tickets/tickets/view/MTgw showed priority Alta, topic Manutenção Corretiva, status Espera, and owner Davidetete Batanete Roberto. The hidden/select values were prio_id=3, topic_id=2, status_id=4, and assign_id=2.

Artifacts