Workflow

How to Manage Ticket Tasks

Verified end to end. A disposable ticket was created, a task was added from the Operations menu, the task was verified on the ticket timeline, deleted, and the ticket was trashed.

Evidence Summary

Workflow run
ticket-tasks-20260519T133625Z
Ticket id
182
Task id
170
Final state
Task deleted; ticket marked as trash.

Ticket task workflow diagram

Add a Task

  1. Open a ticket detail page.
  2. Open Operations and choose Add Tasks.
  3. Click Add Item.
  4. Fill duration, task designation, scheduled date/time, assigned user, and optionally task type.
  5. Optionally fill the resolution/body editor.
  6. Click Add.

The verified request used tickets / create_timeline_resolutions with serialized modal form fields: ticket_id=182, empty resolution_id, one tasks[1] row, duration 00:15, designation AI ticket task 20260519T133625Z, scheduled date 19/05/2026, scheduled time 12:00, assigned user 1, and rich text modal_tasks_body. The response returned {"success":true}.

Verify and Delete

After reload, the task timeline contained task id 170, the designation, assigned user Demo, duration 15m, and task status controls. Deletion used tickets / delete_resolution_task with id=170. The response returned {"success":true,"affected_rows":1}, and the final detail reload no longer contained the task marker.

Separate controlled workflows cover completing a ticket task and converting a task into a ticket.

Artifacts