Workflow Index

OfficeGest How-To Index

Task-oriented entry point for verified user actions. Use this page when the question starts with “How do I...”.

Daily Sales

User questionOpen this guideContext
Choose the right invoice documentInvoicing hubStart here for FT vs FR vs FS, receipts, corrections, pre-sale documents, and sales guide variants.
Choose a source document conversion actionSource document conversion matrixCompare ORC and ENC conversion menu choices before opening a specific how-to.
Create a normal sales invoice to be paid laterCreate a sales invoice [FT]Issue an FT that remains open until payment is recorded later.
Create an invoice and receipt paid nowCreate an invoice / receipt [FR]Issue an FR and record the payment during finalization.
Print or download a sales invoice PDFPrint sales invoice PDFOpen a saved FT, use Print / PDF, and verify the generated PDF download.
Copy a public link for a sales invoiceCopy sales invoice public linkOpen a saved FT, use Communicate / Copy document`s public link, and verify the public page.
Download an invoice PDF from a public linkDownload public invoice PDFOpen the pdoc OfficeGest page, verify invoice details, and use Download to save the PDF.
Prepare an email for a sales invoicePrepare sales invoice emailOpen a saved FT, use Communicate / Send email, and review the composer before the external send boundary.
Prepare an SMS for a sales invoicePrepare sales invoice SMSOpen a saved FT, use Communicate / SMS, and review language, template, recipient, and message before the external send boundary.
Check WhatsApp availability for a sales invoiceCheck sales invoice WhatsApp availabilityOpen a saved FT, use Communicate / Whatsapp, and understand the demo account's service-disabled response.
Attach a file to a sales invoiceManage sales invoice attachmentsOpen a saved FT's Attachements tab, upload a supporting file, verify the row, and delete it when needed.
Download a sales invoice attachmentDownload sales invoice attachmentOpen a saved FT attachment row and use the row Download action to retrieve the original file.
Edit a sales invoice attachmentEdit sales invoice attachmentOpen a saved FT attachment row, change description/category/public metadata, and verify the row reloads.
Add public and internal notes to an invoiceAdd notes to a sales invoiceStore a customer/document note and an internal back-office note before issuing the FT.
Add shipping or freight to an invoiceAdd Portes to a sales invoiceOpen the Portes modal, enter the net shipping value, and verify OfficeGest adds a PORTES document line.
Add vehicle details to an invoiceAdd vehicle details to a sales invoiceSelect a customer vehicle, confirm brand/model/km fields, and save the FT with vehicle data.
Remove vehicle details from a printoutHide vehicle details from printoutClear the Print vehicle data checkbox before saving or printing the invoice.
Set the expected date on one invoice lineSet sales invoice line expected dateEdit the line DataPrevista field and verify the saved FT keeps the planned date.
Search for an article and add it to an invoiceSearch and add an invoice article lineUse the document-tab article search field to find an article and insert it into the FT line grid.
Change the description on one invoice lineChange sales invoice line descriptionEdit the line description/designation text and verify the saved FT keeps the custom wording.
Change the unit of measure on one invoice lineSet sales invoice line unitEdit the line unit selector and verify the saved FT keeps the selected measure.
Change the unit price on one invoice lineChange sales invoice line unit priceEdit the line unit-price column, verify recalculated totals, and save the FT with the new price.
Change the gross price on one invoice lineChange sales invoice line gross priceEdit the line PVP column and verify OfficeGest recalculates net price, VAT, and total.
Apply a discount to one invoice lineApply a sales invoice line discountEdit the line discount column, verify the grid reload, and save the FT with the discounted total.
Change the VAT rate on one invoice lineSet sales invoice line VATEdit the line VAT column, verify recalculated line totals, and save the FT with the new tax rate.
Set the VAT reason on one invoice lineSet sales invoice line VAT reasonEdit the line RI field, verify the fiscal reason persists, and confirm VAT/totals separately.
Change the warehouse on one invoice lineSet sales invoice line warehouseEdit the line Store column, handle the warehouse confirmation, and verify the saved line.
Allocate one invoice line to a cost centerSet sales invoice line cost centerEdit the line Cost Center column and verify the selected department persists after saving.
Set accounting classification on one invoice lineSet line accounting classificationEdit the line accounting classification and verify it persists after saving the FT.
Apply a discount to the whole invoiceApply a sales invoice global discountSet the document discount field, verify total recalculation, and save the FT with discounted totals.
Apply a gift card to an invoiceApply sales invoice gift cardUse the Vale oferta modal to apply an active gift certificate to the temporary FT form.
Use a loyalty card on an invoiceUse sales invoice loyalty cardLook up a loyalty card, inspect available points, and understand the current discount-line boundary.
Check VAT rates, retention, and totals before savingRead invoice VAT and totalsReview the VAT-rate table, net total, VAT, retention, and final total before finalizing the FT.
Select the billing customer for an invoiceSelect sales invoice customerChoose an active customer, verify VAT/address fields populate, and avoid inactive or missing-customer save errors.
Set invoice payment terms and due dateSet sales invoice payment termsChange an FT from Pronto Pagamento to a term such as 30 Dias and verify the due date.
Set a different billing address on an invoiceSet sales invoice billing addressUse Other Addresses to issue the FT with an alternate billing name and address.
Use the final customer shortcut during invoicingUse final customer during invoicingSelect the configured final-consumer entity and recover when the demo entity is inactive.
Set transport and delivery details on an invoiceSet sales invoice delivery detailsChoose delivery method, vehicle, loading address, and unloading address before saving the FT.
Classify an invoice for reportingSet sales invoice classificationChoose a header classification such as Cliente Final and verify it persists after saving the FT.
Set invoice currency and exchange rateSet sales invoice currencyChange the FT currency and exchange rate and verify the saved view retains them.
Check the fiscal zone on an invoiceCheck sales invoice fiscal zoneReview the FT fiscal-zone selector and understand the verified customer-default reset after save.
Save an invoice without issuing itSave sales invoice draftUse Save Draft on an FT so the document remains editable and is not a final invoice yet.
Edit a saved invoice draftEdit sales invoice draftOpen an FT draft, change a header field, and save it again as an active draft.
Add another line to a saved invoice draftAdd line to sales invoice draftOpen an FT draft, add another article line, and save it again as an active draft.
Change quantity on a saved invoice draftChange quantity on sales invoice draftOpen an FT draft, edit the Qty cell, and save it again as an active draft.
Delete a line from a saved invoice draftDelete line from sales invoice draftOpen an FT draft, remove an article line, and save it again as an active draft.
Issue an invoice from a saved draftFinalize saved sales invoice draftOpen an FT draft and use Save and Finish to create the final invoice.
Fix the no-lines invoice errorHandle sales invoice No lines errorUnderstand why a blank FT cannot be finished and what to add before saving again.
Fix the mandatory-fields invoice errorHandle mandatory fields errorUnderstand why an FT with lines still cannot be finished when customer header fields are missing.
Fix an inactive billing customer on an invoice / receiptHandle inactive FR customerUnderstand why selecting inactive customer 1 clears billing fields and blocks final save.
Fix missing payment on an invoice / receiptHandle FR missing paymentUnderstand why an FR opens the Payment modal instead of saving when no payment line exists.
Fix a short payment on an invoice / receiptHandle FR partial paymentUnderstand why an FR stays in the Payment modal when the payment row is below the document total.
Correct a short invoice / receipt paymentFix FR partial paymentEdit the existing payment row to the full total, validate payment, and finish the FR.
Handle cash overpayment on an invoice / receiptHandle FR overpaymentEnter more than the FR total, validate the change amount, and finish the paid document.
Split an invoice / receipt payment across methodsCreate FR split paymentFinish an FR with multiple payment rows, such as cash plus bank transfer.
Remove a wrong invoice / receipt payment rowDelete FR payment rowUse the Payment modal row trash button to remove a wrong payment before saving.
Cancel an invoice / receiptCancel an invoice / receiptAnnul a paid FR from the invoice / receipt view, choose a cancellation reason, and verify the Canceled state.
Fix missing payment on a simplified invoiceHandle FS missing paymentUnderstand why an FS opens the Payment modal instead of saving when no payment line exists.
Correct a short simplified invoice paymentFix FS partial paymentEdit the existing FS payment row to the full total, validate payment, and finish the simplified invoice.
Split a simplified invoice payment across methodsCreate FS split paymentFinish an FS with multiple payment rows, such as cash plus bank transfer.
Handle cash overpayment on a simplified invoiceHandle FS overpaymentEnter more than the FS total, validate the change amount, and finish the paid simplified invoice.
Remove a wrong simplified invoice payment rowDelete FS payment rowUse the Payment modal row trash button to remove a wrong payment before saving.
Cancel a simplified invoiceCancel a simplified invoiceAnnul a paid FS from the simplified invoice view, choose a cancellation reason, and verify the Canceled state.
Prepare a duplicate sales invoicePrepare duplicate sales invoiceOpen a saved FT's Duplicate form, review copied customer, lines, totals, and advances before choosing a save action.
Cancel a sales invoiceCancel a sales invoiceAnnul an FT from the invoice view, choose a cancellation reason, and verify the Canceled state.
Create a credit note from an invoice viewConvert sales invoice to credit noteUse an FT view's To convert / Credit note action and save the linked NC.
Create a simplified invoiceCreate a simplified invoiceFast retail-style invoice.
Create a receiptCreate a receiptReceipts and settlement behavior.
Fix a short payment on a receiptHandle R partial paymentUnderstand why a receipt stays in the Payment modal when the payment row is below the selected invoice balance.
Correct a short receipt paymentFix R partial paymentEdit the existing receipt payment row to the full selected balance, validate payment, and close the receipt.
Split a receipt payment across methodsCreate R split paymentSettle an open invoice with multiple payment rows, such as cash plus bank transfer.
Handle cash overpayment on a receiptHandle R overpaymentEnter more than the selected invoice balance, validate the change amount, and close the receipt.
Remove a wrong receipt payment rowDelete R payment rowUse the Payment modal row trash button to remove a wrong receipt payment before saving.
Cancel a receiptCancel a receiptAnnul a closed R receipt and verify the source invoice returns to open and unpaid.
Fix the no-lines receipt errorHandle receipt No lines errorUnderstand why a receipt cannot be saved until a pending document is moved into Documents.
Create a receipt from an invoice viewConvert sales invoice to receiptUse an FT view's To convert / Receipt action and save the preloaded R settlement.
Create a deferred receiptCreate a deferred receiptRP receipt variant and source invoice settlement.
Create a receipt reversalCreate a receipt reversalSettlement against a credit-value document.
Cancel a receipt reversalCancel a receipt reversalAnnul a closed RE and verify the source credit note returns to open and unpaid.
Create a quoteCreate a quotationPre-sale quotation document.
Cancel a quoteCancel a quotationAnnul an open ORC and verify list, stock, and order quantity results.
Convert a quotation to an invoice draftConvert quotation to invoice draftTurn an accepted ORC quotation into an FT draft before final invoice save.
Finalize a converted quotation invoice draftFinalize converted quotation invoice draftSave an FT draft created from ORC as a real open invoice.
Convert a quotation to an invoice / receipt draftConvert quotation to invoice / receipt draftTurn an accepted ORC quotation into an FR draft before payment and final save.
Finalize a converted quotation invoice / receipt draftFinalize converted quotation invoice / receipt draftSave an FR draft created from ORC as a paid finished invoice / receipt.
Convert a quotation to a sales order draftConvert quotation to sales order draftTurn an accepted ORC quotation into an ENC order draft before order finalization.
Finalize a converted quotation sales order draftFinalize converted quotation sales order draftSave an ENC draft created from ORC as a real open sales order.
Create a sales orderCreate a sales orderOrder before invoice or fulfillment.
Cancel a sales orderCancel a sales orderAnnul an open ENC and verify list, stock, and customer-order quantity results.
Finalize a converted pro-forma invoice draftFinalize converted pro-forma invoice draftConvert an FP pro-forma into an FT draft, then save it as a real open invoice.
Finalize a converted pro-forma invoice / receipt draftFinalize converted pro-forma invoice / receipt draftConvert an FP pro-forma into an FR draft, then save it as a paid finished invoice / receipt.
Finalize a converted pro-forma sales order draftFinalize converted pro-forma sales order draftConvert an FP pro-forma into an ENC draft, then save it as a real open sales order.
Cancel a pro-forma invoiceCancel a pro-forma invoiceAnnul an open FP and verify list and stock results.
Convert a sales order to an invoice draftConvert sales order to invoice draftTurn an accepted ENC sales order into an FT draft before final invoice save.
Finalize a converted sales order invoice draftFinalize converted invoice draftSave an FT draft created from ENC as a real open invoice.
Convert a sales order to an invoice / receipt draftConvert sales order to invoice / receipt draftTurn an accepted ENC sales order into an FR draft before payment and final save.
Finalize a converted sales order invoice / receipt draftFinalize converted invoice / receipt draftSave an FR draft created from ENC as a paid finished invoice / receipt.
Create a credit noteCreate a credit noteCustomer credit correction.
Cancel a credit noteCancel a credit noteAnnul an NC and verify source invoice and stock results.
Create a debit noteCreate a debit noteCustomer debit adjustment.
Cancel a debit noteCancel a debit noteAnnul an ND and verify source invoice and stock results.
Create a shipping or transportation guideInvoicing hub guide sectionGR, GT, GIP, GA, NGT, GC, GSA, and GS selection.

Entities

User questionOpen this guideContext
Create a customerCreate a customerRequired before most sales documents.
Create a supplierCreate a supplierRequired before supplier documents.
Create a contactCreate a contactContact person and CRM use.
Create a prospectCreate a prospectLead/customer pipeline entry.
Create an employeeCreate an employeeInternal collaborator records.

Stock and Articles

User questionOpen this guideContext
Choose the right stock workflowStock hubStart here for articles, stock movements, recountings, lots/serials, imports, prices, and support files.
Understand the stock module routesUse stock route mapRead-only map of 22 authenticated stock routes, controls, forms, tables, and AJAX calls.
Manage stock unitsManage stock unitsCreate and delete unit support-file values used by articles and document lines.
Manage stock brandsManage stock brandsCreate and delete article-brand support-file values used by articles, filters, imports, and reports.
Create an articleCreate an articleProduct/service master data.
Update stock quantityUpdate stockWarehouse movement and stock verification.

Purchases

User questionOpen this guideContext
Create a purchase or expense draftCreate a purchase / expense draftDraft supplier cost document.
Finalize a purchase or expenseFinalize a purchase / expenseConvert draft to final state.
Create a supplier invoiceCreate a supplier invoiceSupplier invoice document.
Create a supplier paymentCreate a supplier payment notePayment to supplier.
Create an order to supplierCreate an order to supplierSupplier order workflow.

CRM

User questionOpen this guideContext
Understand CRMUse CRMModule overview and main routes.
Create a communicationCreate a CRM communicationEmail/SMS/campaign style communication.
Schedule a communicationSchedule a CRM communicationSet a future send date/time and verify the queued QUE state.
Add segment contacts to a communicationAdd segment contacts to a CRM communicationUse a saved research segment as the recipient source for a communication draft.
Import CSV contacts into a communicationAdd CSV contacts to a CRM communicationUpload a semicolon-separated contact CSV and add parsed rows as unsent recipients.
Add imported leads to a communicationAdd CRM lead rows to a communicationSelect imported lead rows and add them as unsent communication recipients.
Create an appointmentCreate and delete a CRM appointmentAgenda schedule workflow.
Filter CRM tasksFilter CRM tasksUse task grid filters for accomplished state, priority, task number, and subject.
Create a taskCreate a CRM taskFollow-up task workflow.
Complete a taskComplete a CRM taskTask completion behavior.
Create an opportunityCreate and delete a CRM opportunitySales pipeline opportunity.
Close an opportunity as wonClose a CRM opportunity as wonMove an opportunity to FEC / Fechado and verify the finished list state.
Close an opportunity as lostClose a CRM opportunity as lostMove an opportunity to PER / Perdido and verify the finished list state.
Edit a lead listEdit a CRM lead listChange the lead-list description or Active flag after CSV import.
Edit imported lead valuesEdit and remove CRM lead valuesEdit imported lead-list cells inline and remove selected imported rows.
Mark a gift certificate soldMark a CRM gift certificate as soldMove a certificate from ACT to SOLD through the bulk selected action.

Tickets

User questionOpen this guideContext
Understand ticketsUse ticketsTicket list, dashboard, create form, API sequence.
Create a ticketCreate and trash a ticketControlled new-ticket workflow.
Reply with an attachmentReply to a ticket with an attachmentReply tab and uploaded file behavior.
Add notesManage ticket notesAdd, edit, delete notes.
Add tasksManage ticket tasksAdd and delete timeline tasks.
Complete a taskComplete a ticket taskCompletion modal and duration behavior.
Configure ticket support filesManage ticket SLAsStart here, then use departments, topics, status, priorities, and task types guides.
Create ticket routing rulesManage ticket filtersEmail-based filter rules and actions for incoming tickets.
Create automatic ticket responsesManage ticket automatic responsesNamed collaborator-owned automatic response records.
Create reusable ticket repliesManage ticket macro repliesReusable rich-text responses for new tickets and answers.

Reference